At hijau44, your personal data belongs to you. This Privacy Policy explains clearly what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data as a Malaysian player on our platform.
hijau44 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our platform at hijau44.cam. This Privacy Policy ("Policy") sets out in clear and plain terms how hijau44 collects, processes, stores, shares, and protects personal data in connection with the provision of our online casino and sports betting services to players across Malaysia — including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.
This Policy applies to all users of the hijau44 platform, including registered players, visitors who browse without registering, and any individual whose personal data is processed in connection with our services. It applies across all channels through which you interact with hijau44 — including our website, live chat support, and any written correspondence via email.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, both of which contain additional provisions relevant to how we handle your account and your gaming activity. By using the hijau44 platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your data as described herein.
The following definitions apply throughout this Privacy Policy:
hijau44 collects the following categories of personal data in connection with the registration, management, and ongoing operation of player accounts and gaming services:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number, residential address | Account communication, support, fraud prevention |
| Financial Data | Bank account or e-wallet details, transaction history, deposit and withdrawal records in MYR | Payment processing via Maybank, CIMB, Touch 'n Go, DuitNow, FPX; AML compliance |
| Account Data | Username, login credentials (hashed), account preferences, VIP tier status | Account management, personalisation, loyalty rewards |
| Gaming Activity Data | Bet history, game sessions, wagering volumes, bonus usage, sports betting activity | Service provision, responsible gambling monitoring, bonus eligibility |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security, fraud detection, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Support provision, dispute resolution, quality assurance |
We do not collect or store full payment card details. Any payment processing involving cards is handled by our certified payment gateway partners under PCI-DSS compliant environments. hijau44 retains only a tokenised reference to your payment method.
hijau44 collects personal data through the following channels:
hijau44 processes your personal data exclusively for the following legitimate purposes:
hijau44 processes personal data on the following legal bases, depending on the specific processing activity:
hijau44 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with carefully selected third parties only to the extent necessary for the following purposes:
We share financial data with our Malaysian payment partners — including providers supporting Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and direct banking via Maybank, CIMB, Public Bank, RHB, and Hong Leong — solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict contractual obligations and applicable financial regulations.
We share identity data with accredited KYC and AML verification service providers to fulfil our legal obligations. These providers process data only on our instructions and under formal data processing agreements.
We may be required to disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where required by law, valid legal process, or in connection with the investigation of suspected financial crime, fraud, or other illegal activity.
Certain technical functions — including cloud hosting, cybersecurity monitoring, and platform analytics — are supported by third-party technology providers. These providers access only the minimum data necessary for their function and are contractually prohibited from using your data for any other purpose.
hijau44 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account lifetime + 5 years post-closure | AML and legal compliance obligations |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping regulations |
| KYC Documentation | 5 years from account closure or last active date | Anti-money-laundering regulatory requirements |
| Gaming Activity Logs | 3 years from date of activity | Responsible gambling compliance, dispute resolution |
| Support Communication Records | 3 years from date of interaction | Dispute resolution, quality assurance |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent management compliance |
| Technical / Log Data | 90 days from collection | Security and fraud monitoring |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.
hijau44 employs a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
While hijau44 takes all reasonable steps to secure your personal data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
hijau44 uses cookies and similar tracking technologies to operate the platform, maintain session integrity, and improve user experience. A "cookie" is a small text file placed on your device when you access a website. We use the following categories of cookies:
You may manage your cookie preferences through your web browser settings. Blocking strictly necessary cookies may impair your ability to log in or use the platform. Blocking other cookie categories will not prevent you from accessing and using hijau44's core services.
Some of hijau44's technology and service partners — including cloud infrastructure providers and identity verification services — may be located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, hijau44 will ensure that appropriate safeguards are in place, including but not limited to:
By using the hijau44 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence in accordance with the safeguards described above.
As a player on hijau44, you hold the following rights in relation to your personal data. These rights are exercisable by contacting our support team via live chat or at [email protected]. hijau44 will respond to all verifiable data rights requests within 30 days of receipt.
You may request a copy of all personal data hijau44 holds about you, including the categories of data, the purposes of processing, and any third parties to whom it has been disclosed.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations under AML and financial record-keeping regulations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of disputed data.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to an assessment of competing interests.
The hijau44 platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from individuals under 21. Age verification is an integral part of our KYC process and is enforced at registration and at periodic intervals during account use.
If hijau44 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, forfeit any winnings in accordance with our Terms and Conditions, and securely delete the personal data in question. Parents or legal guardians who believe a minor may have accessed our platform should contact us immediately at [email protected].
The hijau44 platform may reference or display information relating to third-party payment providers, game studios, or industry organisations for informational purposes. Any such references do not constitute an endorsement of those entities' privacy practices. hijau44 is not responsible for the data handling practices of any third party whose services may be accessed in connection with the use of our platform. We encourage you to review the privacy policies of any third-party service you interact with independently of hijau44.
hijau44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through an in-platform notification at least 7 days before the amended Policy takes effect.
The effective date at the top of this Policy (and in the table of contents) indicates when the current version was last updated. Continued use of the hijau44 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you should close your account in accordance with Section 15.1 of our Terms & Conditions and request deletion of your data under your rights in Section 12 above.
We encourage you to review this Privacy Policy periodically to remain informed about how your data is being handled.
For all questions, concerns, or formal requests relating to this Privacy Policy, your personal data, or the exercise of your data subject rights, please contact the hijau44 Data and Privacy team through the following channels:
This Privacy Policy was last updated and became effective on 1 January 2026. The current version supersedes all previous Privacy Policy documents published by hijau44.
These are the concrete data protection principles that guide every decision we make about your personal information on the hijau44 platform.
Every data transmission between your device and hijau44 is protected by 256-bit SSL/TLS encryption — the same standard used by international banking platforms and financial institutions processing MYR transactions.
Your personal information is never sold, rented, or shared with data brokers or third-party advertisers. hijau44 collects only what is necessary to operate your account and comply with our legal obligations — nothing more.
You retain the right to access, correct, download, or delete your personal data at any time. Submit a request via live chat or email and we will respond within 30 days — no runarounds, no vague replies.
We apply a data minimisation principle — we only collect information that is directly necessary for operating your account, processing your MYR payments, and meeting our KYC and AML obligations. No unnecessary data is retained.
We publish our data retention schedule transparently. Financial records are held for 7 years as required by regulation. Technical log data is deleted after 90 days. When data is no longer needed, it is securely erased or anonymised.
In the unlikely event of a data breach affecting your personal information, hijau44 commits to notifying impacted players and relevant authorities promptly and within the timeframes mandated by applicable data protection law.
Have questions about how we handle your data? Our support team is available 24/7 and our full Terms & Conditions provide additional context on your account and gameplay obligations.
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